ISEB BH0-012인증시험은 전업적지식이 강한 인증입니다. IT업계에서 일자리를 찾고 계시다면 많은 회사에서는ISEB BH0-012있는지 없는지에 알고 싶어합니다. 만약ISEB BH0-012자격증이 있으시다면 여러분은 당연히 경쟁력향상입니다.
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ITExamDump는 여러분이 빠른 시일 내에ISEB BH0-012인증시험을 효과적으로 터득할 수 있는 사이트입니다.ISEB BH0-012인증 자격증은 일상생활에 많은 개변을 가져올 수 있는 시험입니다.ISEB BH0-012인증 자격증을 소지한 자들은 당연히 없는 자들보다 연봉이 더 높을 거고 승진기회도 많아지며 IT업계에서의 발전도 무궁무진합니다.
ISEB BH0-012인증시험을 패스하고 자격증 취득으로 하여 여러분의 인생은 많은 인생역전이 이루어질 것입니다. 회사, 생활에서는 물론 많은 업그레이드가 있을 것입니다. 하지만BH0-012시험은ISEB인증의 아주 중요한 시험으로서BH0-012시험패스는 쉬운 것도 아닙니다.
시험 번호/코드: BH0-012
시험 이름: ISEB (The Foundation® ITIL (2012 Onwards) )
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Q&A: 99 문항
업데이트: 2013-09-15
ITExamDump는 여러분의 요구를 만족시켜드리는 사이트입니다. 많은 분들이 우리사이트의 it인증덤프를 사용함으로 관련it시험을 안전하게 패스를 하였습니다. 이니 우리 ITExamDump사이트의 단골이 되었죠. ITExamDump에서는 최신의ISEB BH0-012자료를 제공하며 여러분의ISEB BH0-012인증시험에 많은 도움이 될 것입니다.
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NO.1 Which one of the following activities are carried out during the "Where do we want to be?" step of the
continual service improvement (CSI) approach?
A. Implementing service and process improvements
B. Reviewing measurements and metrics
C. Creating a baseline
D. Defining measurable targets
Answer: D
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NO.2 Which one of the following is the purpose of service level management?
A. To carry out the service operations activities needed to support current IT services
B. To ensure that sufficient capacity is provided to deliver the agreed performance of services
C. To create and populate a service catalogue
D. To ensure that an agreed level of IT service is provided for all current IT services
Answer: D
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NO.3 What is the name of the group that should review changes that must be implemented faster than the
normal change process?
A. Technical management
B. Emergency change advisory board
C. Urgent change board
D. Urgent change authority
Answer: B
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NO.4 Which one of the following is NOT the responsibility of service catalogue management?
A. Ensuring that information in the service catalogue is accurate
B. Ensuring that service level agreements are maintained
C. Ensuring that information in the service catalogue is consistent with information in the service portfolio
D. Ensuring that all operational services are recorded in the service catalogue
Answer: B
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NO.5 At which stage of the service lifecycle should the processes necessary to operate a new service be
defined?
A. Service design: Design the processes
B. Service strategy: Develop the offerings
C. Service transition: Plan and prepare for deployment
D. Service operation: IT operations management
Answer: A
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NO.6 Which one of the following is NOT an objective of problem management?
A. Minimizing the impact of incidents that cannot be prevented
B. Preventing problems and resulting incidents from happening
C. Eliminating recurring incidents
D. Restoring normal service operation as quickly as possible
Answer: D
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NO.7 Which stage of the service lifecycle is MOST concerned with defining policies and objectives?
A. Service design
B. Service transition
C. Continual service improvement
D. Service operation
Answer: A
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NO.8 Which process is involved in monitoring an IT service and detecting when the performance drops
below acceptable limits?
A. Service asset and configuration management
B. Event management
C. Service catalogue management
D. Problem management
Answer: B
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NO.9 What should a service always deliver to customers?
A. Applications
B. Infrastructure
C. Value
D. Resources
Answer: C
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NO.10 Implementation of ITIL service management requires the preparation and planning of the effective and
efficient use of "the four Ps." What are these four Ps?
A. People, process, partners, performance
B. Performance, process, products, problems
C. People, process, products, partners
D. People, products, perspective, partners
Answer: C
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NO.11 Which of the following are managed by facilities management?
1. Hardware within a data centre or computer room
2. Applications
3. Power and cooling equipment
4. Recovery sites
A. 1, 2 and 3 only
B. All of the above
C. 1, 3 and 4 only
D. 1 and 3 only
Answer: C
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NO.12 Which one of the following is NOT a responsibility of the service transition stage of the service
lifecycle?
A. To ensure that a service can be managed and operated in accordance with constraints specified during
design
B. To design and develop capabilities for service management
C. To provide good-quality knowledge and information about services
D. To plan the resources required to manage a release
Answer: B
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NO.13 Which of the following should IT service continuity strategy be based on?
1. Design of the service metrics
2. Business continuity strategy
3. Business impact analysis (BIA)
4. Risk assessment
A. 1, 2 and 4 only
B. 1, 2 and 3 only
C. 2, 3 and 4 only
D. 1, 3 and 4 only
Answer: C
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NO.14 Which one of the following is the BEST description of a service level agreement (SLA)?
A. The part of a contract that specifies the responsibilities of each party
B. An agreement between the service provider and an internal organization
C. An agreement between a service provider and an external supplier
D. An agreement between the service provider and their customer
Answer: D
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NO.15 Which one of the following is NOT part of the service design stage of the service lifecycle.?
A. Designing and maintaining all necessary service transition packages
B. Producing quality, secure and resilient designs for new or improved services
C. Taking service strategies and ensuring they are reflected in the service design processes and the
service designs that are produced
D. Measuring the effectiveness and efficiency of service design and the supporting processes
Answer: A
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