ITExamDump의 완벽한 Avaya인증 132-S-712-2덤프는 고객님이Avaya인증 132-S-712-2시험을 패스하는 지름길입니다. 시간과 돈을 적게 들이는 반면 효과는 십점만점에 십점입니다. ITExamDump의 Avaya인증 132-S-712-2덤프를 선택하시면 고객님께서 원하시는 시험점수를 받아 자격증을 쉽게 취득할수 있습니다.
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시험 번호/코드: 132-S-712-2
시험 이름: Avaya (Specialist: Avaya Proactive Contact Solutions Design Elective Exam)
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Q&A: 62 문항
업데이트: 2014-02-25
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NO.1 What is Update Time?
A.the time period that begins when the agent greets the customer and ends when the
customer hangs up
B.the time period that begins when the customer hangs up and ends when the agent
releases the
customer record
C.the time period that begins when the agent releases the customer record and ends when
the agent
receives the next call
D.the time period that begins when the customer first tells the agent pertinent information and
the agent
records it and ends when the agent releases the record
Answer:B
Avaya덤프 132-S-712-2자료 132-S-712-2 132-S-712-2
NO.2 The Avaya Proactive Contact access server provides which two functions within the
system? (Choose
two.)
A.connects calls to agents
B.manages the internal LAN
C.serves as a dial-in point for access to the digital switch and CPU
D.is the interface that supervisors and agents use on their computers
Answer:B C
Avaya인증 132-S-712-2자격증 132-S-712-2 pdf 132-S-712-2기출문제
NO.3 When using the Avaya Solution Designer tool, the License Quantity for Agent
Connections should be
equal to the total number of _____.
A.agents in a typical shift
B.simultaneous headset connections
C.inbound lines purchased by the customer
D.outbound lines purchased by the customer
Answer:B
Avaya 132-S-712-2 132-S-712-2
NO.4 Which feature meets the needs of customers who want to run jobs that play messages
to both phones
answered by live customers and phones answered by answering machines?
A.Autowrap
B.Virtual Agent
C.Agent Blending
D.Managed Dialing
Answer:B
Avaya 132-S-712-2 132-S-712-2 132-S-712-2 132-S-712-2
NO.5 Which two telemarketing situations would merit greater than a 2:1 line to agent ratio?
(Choose two.)
A.using unconfirmed contact data
B.using one of the call blending solutions
C.using unsolicited calling lists (cold calling individuals)
D.calling customers with multiple contact numbers (home, business, etc.)
Answer:A C
Avaya 132-S-712-2최신덤프 132-S-712-2인증 132-S-712-2
NO.6 You are using the Avaya Solution Designer. What is the correct input on the ACD line
on the Predictive
Agent Blend software screen for an Avaya Proactive Contact System using Predictive Agent
Blending
with one ACD?
A.leave line blank
B.type in the number 1
C.leave line at the default (0)
D.type in the ACD brand name
Answer:C
Avaya시험문제 132-S-712-2 132-S-712-2 132-S-712-2덤프
NO.7 Your customer has difficulty sorting through their current system's reports to give
supervisors
information that pertains only to their particular group. Which feature should in Avaya
Proactive Contact
meets the customer's need?
A.Shared Lists
B.Unit Work List
C.List Distribution
D.HierarchyManager
Answer:D
Avaya자격증 132-S-712-2자료 132-S-712-2 132-S-712-2인증 132-S-712-2
NO.8 Which tool is new to the Editor Application in the Avaya Proactive Contact Supervisor
software?
A.verification of jobs
B.record selection reports
C.messages files and scripts
D.IVR fields in record selections
Answer:C
Avaya 132-S-712-2자격증 132-S-712-2자료 132-S-712-2시험문제 132-S-712-2 132-S-712-2최신덤프
NO.9 Your customer runs a collections call center. When an inbound call comes in, your
customer wants be
able to keep the customer from being called back on the outbound jobs if payment was
received on the
inbound call. Which feature automatically marks records as uncallable on outbound jobs if the
agent uses
a code indicating an inbound call resulted in a payment from the customer?
A.Do Not Call
B.Sales Verification
C.Generic Postupdate
D.Realtime Campaign Update
Answer:D
Avaya pdf 132-S-712-2자료 132-S-712-2자격증 132-S-712-2기출문제
NO.10 Your customer has a group of agents that handle clerical and other duties and who
handle calls only
when needed. A supervisor notifies these agents when they need to answer calls because
calls are
queueing or being abandoned. However, the response is often too late to be of much help
and the result
is many abandoned calls. Which Avaya Proactive Contact feature meets this customer's
needs?
A.Virtual Agent
B.Person to Person
C.Intelligent Call Blending
D.Native Voice & Data Transfer
Answer:B
Avaya자료 132-S-712-2기출문제 132-S-712-2최신덤프 132-S-712-2최신덤프
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