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시험 이름: Avaya Aura Contact Center CCT and Multimedia Implementation Exam
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Q&A: 53 문항 6209.1시험일정
업데이트: 2014-06-03
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시험 이름: Avaya Aura(TM) Contact Center Implementation Exam
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시험 이름: Avaya Ethernet Routing Switch Implementation and Maintenance Exam
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6209.1 덤프무료샘플다운로드하기: http://www.itexamdump.com/6209.1.html
NO.1 You have installed Communication Control Toolkit (CCT) and need to add the CCT server in the Contact
Center Administration (CCMA) web interface and associate it to a Contact Center Manager Server
(CCMS). After adding the CCT server, you are unable to associate it with the CCMS, what is a problem
with this installation?
A. No CCT users have been created
B. The CCT server does not have valid licenses
C. The CCT server has not been added in CCMA
D. Open Queue has not been enabled on the CCMS
Answer: D
Avaya 6209.1 IT자격증 6209.1시험일정 6209.1시험정보 6209.1교육
NO.2 A network drive is being mapped that will be used to setup the Contact Center Multimedia database.
The following information is provided:
-The Contact Center Multimedia server name is CCMM001
-The Contact Center Multimedia server IP address is 192.167.140.15
-The backup server name is backup004
-The backup server IP address is 192.167.140.20
-The backup folder name is dbbackup
What is the UNC path for the mapped network drive.?
A. \192.167.140.15\dbbackup
B. \CCMM001\dbbackup
C. \192.167.140.20\dbbackup
D. \dbbackup\backup004
Answer: B
Avaya강좌 6209.1자격증덤프 6209.1자격증덤프 6209.1기출문제 6209.1
NO.3 The technician needs to install an Avaya Aura Contact center in a co-resident configuration to support a
contact center with less than 200 agents or less than 12000 calls per hour. The Contact Center Support
Multimedia Outbound and Universal Networking. The co-resident applications link through Contact Center
Manager Server, License Manager, Contact Center Manager infrastructure, Communication Control
Toolkit, Contact Center Multimedia, Server Utility and Avaya Media Server. For this installation, what is the
drive letter and size of the hard disk partition required for the Avaya Aura Contact Center application?
A. C:\ and 60 GB
B. D:\ and 80 GB
C. E:\ and 120 GB
D. F:\ and 300 GB
Answer: B
Avaya 6209.1 IT자격증시험 6209.1시험일정 6209.1인증
NO.4 An agent with Avaya Aura Agent Desktop cannot log into the Contact Center. The technician needs to
verify network connectivity from the agent PC to the Contact Center Multimedia server.
Which command is used to verify the physical network connection between agent PC to the CCMM
server?
A. Arp
B. Ping
C. Tracert
D. Ipconfig
Answer: B
Avaya시험문제 6209.1시험문제 6209.1 6209.1 IT자격증시험 6209.1자격증시험
NO.5 A technician is adding an agent in the Contact Center Manager Administration (CCMA) utility. But no
option to add Communication Control Toolkit (CCT) user account details is presented.
What option must be taken to solve this problem?
A. The agent user type must be set to supervisor agent
B. Enter the SIP address of the agent t he vo i ce u ri se r ve r
C. The Create CCT agent
option must be selected
D. The agent first and last name must be populated
Answer: C
Avaya최신덤프 6209.1자격시험 6209.1최신버전덤프 6209.1 IT국제자격증 6209.1
NO.6 A technician has installed Communication Control Toolkit (CCT). Which three elements are added to the
event viewer? (Choose three)
A. NCCT Call Log
B. NCCT Security
C. NCCT Audit Log
D. NCCT Error Log
E. NCCT System Log
Answer: B,D,E
Avaya강좌 6209.1 IT시험덤프 6209.1최신버전덤프 6209.1자격시험 6209.1 6209.1덤프다운
NO.7 A technician has been asked to generate outbound and multimedia reports based on data stored
within the Contact Center Multimedia (CCMM) database. The technician must also access multimedia
data sources through the Report Creation Wizard for reporting customization. The CCMM server has
been added to the Contact Center Manager Administration (CCMA).
Which additional step is required to complete this task?
A. Assign the CCMM server as a reporting server for the Contact Center Manager Server (CCMS)
B. Add the Communication Control Toolkit (CCT) server to theCCMA
C. Add the Microsoft Exchange server to the CCMA
D. Assign the CCT server as a reporting server for the CCMS
Answer: A
Avaya 6209.1자격증시험 6209.1자료
NO.8 Where can the settings are configured for the inbound mail handler (IMH) such as the time between
intervals?
A. Through the Contact Center Manager Administration Network Configurations screen
B. Through the email server
C. Through the Outbound Campaign Manager
D. Through the Multimedia Administrator
Answer: A
Avaya 6209.1인증 6209.1 PDF 6209.1시험문제 6209.1덤프다운 6209.1
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